Sorry to hear about trouble using the wireless charging system you've got. I'll be happy to go over some things to try. We really want you to enjoy those special accessories you've invested in. Have you removed the cover and checked to make sure nothing is interfering with the contacts between the cover and the phone itself? No debris or anything like that has gotten into the contacts? A second thing to try depending on your wireless charging pad, is setting the phone on the pad at different angles. There are some pads that will only charge if the phone is laying in specific directions on the pad.
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