As of Dec 21 I had 0 balance . My new bill ftom dec 22 to jan 21 ..is 785.00 added onto my regular phone bill . They said on customer service and one chat rep it was a past due balance. How can it be past due balance if dec 21 I had zero balance. And dec 22 bill started out as 0. And my bill also says it was for a device buyout charge. I did not do a device buy out or authorize it. I have always done mine with a 2 year contract. My phone they have that associated will has been paid off for over a year. They are both answers I got are incorrect!! I've talked n talked to them and still say I' owe the 785.00 that was added to my regular bill.
We want to ensure you get the assistance you need, Overcharged2021. Please send us a Private Note and allow us to look into your billing concerns more in depth regarding your device buyout charge.
CheyenneS_VZW
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