billing

[Zski54]

I had a number changed on my account. Now I have been being billed for both numbers and for a new phone when I didn't purchase a new phone only changed the number? I went in to the Verizon store and asked for it to be corrected.

I was told it was corrected but looking at my bill it has still not been corrected.

[vzw_customer_support]

We'd love to take a closer look into this. To better assist, please meet us in a Private Note. AustinL_VZW

[Zski54 · Accepted solution]

Have you looked into this issue further?

[Sh1ba]

Does communication via private note work for you?

[vzw_customer_support]

Of course! Please, send us a private note for an agent to take a look. - Nicholas_VZW

[LS32]

I noticed that Verizon was charging a additional 10.00 on a buy one get one free.  I spoke with customer service who agreed that this was not the correct way to handle it. At first said the documentation said only up too 1000.00 but upon him looking at it also realized it was not state anywhere.  I purchased a buy one get one free for the note 20 ultra.  And it should balance out not me paying a additional 240.00 for a free phone.  Anyone else experience thus issue.  Before I press it to the next level. 

[jferrarinp]

Look for it in the what? Be more specific, this is very time consuming!!

[KH-Ornah]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

[vzw_customer_support]

We want you to take advantage of all the options you have available when it comes to pricing, jferrarinp. Every dollar matters. Since we will need to access your account, we have sent a Private Note to discuss this matter further.

GeorgeS_VZW