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as BG-GALAXY-S10 stated, if you brought your device over from another carrier (byod) and calls are going straight to your voice mail with no ringing but your able to make calls, then you need to contact Verizon port number (1-888-844-7095) to complete the cell number port over. apparently your number has not ported over 100% and calls are still going straight to your previous carrier's voice mail. (confirmed as i can still hear my previous custom voice message i created). hope it helps.