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can not find Software Upgrade Assistant on phone
Ralphwf
Member

Does anyone know were I can download Software Upgrade Assistant software nfrom? It is not on the phone.

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Re: can not find Software Upgrade Assistant on phone
Savemynote4
Member

Software assistant isn't on the phone, you download it onto your pc or mac and plug your phone into USB port

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Re: can not find Software Upgrade Assistant on phone
vzw_customer_support
Customer Support

We want to ensure you have all the info you need for the Software Upgrade Assistant, . This link here will help you out: http://www.verizonwireless.com/support/samsung-galaxy-note-4-update/


ChristinaM_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: can not find Software Upgrade Assistant on phone
kevinharris
Member

But where do you manually download the software assistant if IT DOES NOT AUTOMATICALLY pop up when you plug in your phone to the computer?  I do not get the auto install popup so I need to manually install the software so I can update/repair my phone!

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Re: can not find Software Upgrade Assistant on phone
stargazer72460
Sr. Member

I tried this on my Windows 10 computer and it did work, so hopefully it will work for you.

Open up the Computer or My Computer or This PC (whatever it happens to be called on your computer)

Connect the phone to the computer

Watch for a CD Drive (Drive Letter:) Verizon Mobile to appear

Double click on this CD Drive (you have to do this fast as this icon doesn't stay very long)

You should get a pop up with a RED Install Now button

Click this button to install the software

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