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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
can't long press icon to move or delete
phbern
Member

For a while now, I cannot long press on an icon to move it or delete the app, etc. Long press on a blank area of the screen does nothing as well. Working on a Note 8. Restarting does nothing, have tried various screen setting, etc. Any ideas?

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Re: can't long press icon to move or delete
vzw_customer_support
Customer Support

We know how frustrating this can be, phbern. We can certainly look into this further and look at the options to get this resolved. Have there been any recent changes to the device (New apps, software updates, etc.)? Is there any physical or water damage to this device?

 

GersonG_VZW

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Re: can't long press icon to move or delete
phbern
Member

Hi,

No, there has been no damage. I first discovered the problem when I tried to delete an old app.

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Re: can't long press icon to move or delete
vzw_customer_support
Customer Support

Your efforts are appreciated, phbern. I certainly want this to work for you. Next, let's reset the device settings. Performing these steps resets all system settings (e.g. ringtones, sound settings, display settings, etc.) back to their default values. Rest assured that personal data, such as downloaded apps and media (pictures, videos, music), aren't affected. Follow the steps listed in http://spr.ly/6602y8Pcj and keep me posted. 

TracyB_VZW

 

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Re: can't long press icon to move or delete
phbern
Member

Hi,

Sorry but that did not work.

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Re: can't long press icon to move or delete
vzw_customer_support
Customer Support

Let's keep working to figure this out, phbern! Are you able to use the long press feature when using apps? For example, long pressing a link, to open in a new tab? 

 

Thanks, 

MichelleH_VZW 

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Re: can't long press icon to move or delete
phbern
Member

It does not work in Chrome. Others apps I have don't use this feature.

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Re: can't long press icon to move or delete
vzw_customer_support
Customer Support

We appreciate the information phbern. We would like to have you place your device in safe mode to see if the same issue is occurring. You can follow the steps here https://www.verizon.com/support/knowledge-base-214320/ and then try the function to see if it works.

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Re: can't long press icon to move or delete
phbern
Member

I can't get it into safe mode because long press does not work.

 

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Re: can't long press icon to move or delete
vzw_customer_support
Customer Support

I'm sorry to hear that function isn't working. Please tell me, is the device free of damage? What happens when you long press that key? VCarter_VZW 

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