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can't remember by backup password
emqn
Member

My fingerprint stopped working today, and I can't remember my backup password, how do I unlock my pho?

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Re: can't remember by backup password
vzw_customer_support
Customer Support

Uh oh, that's definitely not something fun to go through.  When it asks for a password, is it specifically a password or is it asking you for a pattern lock or other option?
MatthewT_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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