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conference calls

With all other smart phones I've had, when I have a webex meeting scheduled, I could click the phone number in the calendar invite, and the phone screen would split so I could see the access code in the invite to dial to get into the meeting.  With the Note5, not only can I not get the phone screen to shrink, the tones for the access code are not being generated.  I had to completely miss an important con-call today because I couldn't dial in.  What am I doing wrong?

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