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doublel15
doublel15
Member

i have a note4 had it about 3 months today all of a sudden the phone turned itself off the before it could fully turn back on it turned itself off over and over. i took the battery out for a while , then when i put it back in it started again. i hooked it to the charger it came on so im leaving it hooked up for a few minutes to see the battery was at 68%

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Re: doublel15
vzw_customer_support
Customer Support

It's important that your phone doesn't power off by itself, doublel15. Have you installed any new apps recently? What software is installed on your device? You can check this by going to Settings>About Phone> Build Number & Baseband version.


AndreaS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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