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galaxy note 4 hangs
SUSSCH94
Member

both our samsung galaxy note 4s sometimes now get stuck and are unresponsive until we restart the whole phone.  Also, both sometimes mute the reception on on calls, we can hear, but the other person can't hear us, but when we re-call, it is ok.  On the more heavily used phone the screen seems to jitter back and forth and can only be stopped by restarting.  Suggestions?

Thanks

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Re: galaxy note 4 hangs
vzw_customer_support
Customer Support

SUSSCH94, we want to make sure that both of your Galaxy Note 4's are working the way they should. How long have you been having these troubles with the phones? Was there any new updates to the device (software and app updates)? Please keep me posted.

KevinR_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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