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my samsung galaxy note 4 is frozen on the red verizon screen -
sammygayle
Member

my samsung galaxy note 4 is frozen on the red verizon screen - it has a blue light lit on top & it is VERY HOT I cant turn it off  - It had 62% charge before this happened

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Re: my samsung galaxy note 4 is frozen on the red verizon screen -
vzw_customer_support
Customer Support

Sorry you are experiencing issues with your device. If your phone is not too hot to hold, open this link and try the resart option. : https://www.verizon.com/support/knowledge-base-121762/

 

If that does not work, the factory reset is the only other option: https://www.verizon.com/support/knowledge-base-122813/

 

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