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my screen is black
mm80nurse
Member

My screen went black and I cannot get it to reset

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Re: my screen is black
danieller_vzw
Verizon Employee

I rely on my phone to work at all times and definitely want to you to have a working phone, mm80nurse. Let's take a closer look into the device to find out what's going on. Please attempt a soft reset on the device with these steps, Samsung Galaxy Note8 - Soft Reset (Frozen / Unresponsive Screen) | Verizon Wireless. Has there been any damage to the phone? Tell us more about when the phone went black.

DanielleR_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!