my touch screen is frozen

[marykayr]

My screen had a black line across the top that said Verizon. I couldn't use the touch screen so I tried to restart. Now that screen is on my phone but I can't do anything because the touch won't work to select an option.

[hyunjpark · Accepted solution]

Pull your battery out and put it back in and power your phone on.

[marykayr]

Thank you! It started to work and the line went away so I don't know what happened. But thanks for the help.

Sent from my Verizon Wireless 4G LTE smartphone