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my touch screen is frozen
marykayr
Member
‎09-11-2014 09:14 AM

My screen had a black line across the top that said Verizon. I couldn't use the touch screen so I tried to restart. Now that screen is on my phone but I can't do anything because the touch won't work to select an option.

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Re: my touch screen is frozen
hyunjpark
Member
‎09-11-2014 11:03 AM

Pull your battery out and put it back in and power your phone on.

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Re: my touch screen is frozen
hyunjpark
Member
‎09-11-2014 11:03 AM

Pull your battery out and put it back in and power your phone on.

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Re: my touch screen is frozen
marykayr
Member
‎09-11-2014 02:52 PM

Thank you! It started to work and the line went away so I don't know what happened. But thanks for the help.

Sent from my Verizon Wireless 4G LTE smartphone

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