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no gps on note 3
atinhindocha
Member

My gps on note 3 not working. I got my phone few months back. Any help ?

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Re: no gps on note 3
vzw_customer_support
Customer Support

Atinhindocha,

I am sorry to hear that your GPS is not working on your phone. Would you be able to power the phone on and off for me? When did this issue start occuring?

StevenR_VZW
Follow us on Twitter at @VZWSupport

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Re: no gps on note 3
atinhindocha
Member

Hi,

I have been encountering this problem for weeks now. I have restarted at

least 100 times. but did not help. Thanks

On Tue, Aug 12, 2014 at 8:46 AM, Verizon Wireless Customer Support <

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Re: no gps on note 3
budone
Sr. Leader
Sr. Leader

Verizon customer support, it began when the KitKat update came out and everyone of you,know this, along with the Note3 owners. Along with the dropped called excellent signal strength until a call comes in, then the signal drops out totally.

If you have location set to on, the battery is drained within six hours due to the phone attempting to lock a GPS signal

Sent from my iPad

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Re: no gps on note 3
vzw_customer_support
Customer Support

Atinhindocha,

Thank you for the information. We will figure out what is going on for you. What appilcation are you using to access the GPS? (i.e. chrome, maps) Have you attempted a factory reset?

StevenR_VZW
Follow us on Twitter at @VZWSupport

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Re: no gps on note 3
atinhindocha
Member

I am using maps like google maps, waze etc.

On Wed, Aug 13, 2014 at 9:03 AM, Verizon Wireless Customer Support <

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Re: no gps on note 3
budone
Sr. Leader
Sr. Leader

They are just having the location services turned on.

On Aug 13, 2014 12:03 PM, "Verizon Wireless Customer Support" <

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Re: no gps on note 3
atinhindocha
Member

Yes, the location services is turned on.

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Re: no gps on note 3
vzw_customer_support
Customer Support

Atinhindocha,

Thank you for the info. Lets give this a try! http://vz.to/1oKBuLK Please back up the phone to the Verizon Cloud before completing the factory data reset. Please advise if this works!

StevenR_VZW
Follow us on Twitter at @VZWSupport

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