Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
note 5 not responding
overthelimit
Member

Samsung Note 5 is not responding; it is on; left it on the charger all night; the little blue light top left has not stopped flashing but the screen will not open; calls go straight to voicemail; no notifications come through either...and it is warm to the touch.

I've held the power button for several seconds and it will not power off.  Any suggestions ?

Labels (1)
0 Likes
Re: note 5 not responding
kathy65793
Sr. Member

How old is the battery on your phone? The problems you are conveying sounds like the battery can not hold a charge.

0 Likes
Re: note 5 not responding
overthelimit
Member

the phone is about 2 yrs old.  i was able to restart it and it is charging now.  hopefully it was just frozen.

thank you.