Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
note 7 replacement

I have a serious question . I'm going to exchange my note 7 for the iPhone 7 plus. the iPhone is on back order until 11/30. what am I to do in the meantime ?  Verizon wants me to power down my phone and return it but won't give me a spare phone until I receive my new one.

Labels (1)
Re: note 7 replacement
Verizon Employee

TAH318, having a device you'll have no worries about is paramount. We want to ensure you have a device you can use in the meantime. If you do not have a previous VZW device that you can use and you purchased your Note7 through our direct channel, we can process a device order in interim (brand new as we do not provide loaners) until the back ordered device of your choice is received. This can be done by contacting us at 800-922-0204. It will be your responsibility to ensure that the brand new device received in interim remains in good working condition with no liquid/physical damage present until you can send it back to us once your preferred device is received.


Follow us on TWITTER @VZWSupport

Re: note 7 replacement

EbonyR_vzw - I don't know if what you say is accurate or not, but this would appear to be the first helpful post that I have seen on this forum about what to do since phones are not available in stores right now.