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phone audio will not play on car speakers
pattycaro
Member

There have been 2 recent updates to my Note 8. I have noticed that when I want to listen to the audio on my phone, example Google Maps Navigation, it does not come through my cars speakers. This is annoying since the audio cannot be heard through the phone either. I have to disconnect my phone in order to hear the navigation.

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Re: phone audio will not play on car speakers
vzw_customer_support
Customer Support

We want you to be able to utilize your device while on the go. It's concerning to hear that audio is not coming through your car, despite the devices being connected. What model of car are you using with your Note 8? Did you previously have this issue with the Note 8 or has it only been since recent updates?

 

HarleyE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: phone audio will not play on car speakers
vzw_customer_support
Customer Support

It is important that you are able to hear audio coming from your device while you are in the car, especially if you are getting directions somewhere on Google Maps. How are you connecting your device to your car? Are you using a 3/8" aux cable? Are you using Bluetooth? Does your vehicle have a special application to connect the Note 8 to the entertainment system?

PeterP_VZW
Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: phone audio will not play on car speakers
pattycaro
Member

Hi

My car is a Cadillac SRX. I have had no problems in the past.

Re: phone audio will not play on car speakers
vzw_customer_support
Customer Support

Being able to hear the audio on your phone is crucial, no matter what you're doing. How is your phone connected to your car? Are you using a USB cable, Bluetooth, or AUX cable to connect?


ShaneB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: phone audio will not play on car speakers
pattycaro
Member

My phone is paired to my car via Bluetooth

Re: phone audio will not play on car speakers
pattycaro
Member

So what is the fix for this issue?

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Re: phone audio will not play on car speakers
jav6
Leader

Is there a phone app setting for audio to choose Bluetooth as the output?

...Just another VZW customer...trying to offer some assistance...
Re: phone audio will not play on car speakers
jrh4054
Sr. Member

It might be as easy as turning up the car radio volume.  When I stream, I have to turn the radio volume way up.

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Re: phone audio will not play on car speakers
vzw_customer_support
Customer Support

We do want to make sure that the audio plays through your car speakers, pattycaro.  There can be several reasons why this is not working.  Jav6 and jrh4054 have some great recommendations as the volume can be controlled on the phone and vehicle.  Have you tried deleting the Bluetooth connection and re-pairing with your vehicle?  I would recommend making sure that you have the latest software update on your device and I would also recommend checking with your car dealer to make sure that your radio system has the latest software updates. 

 

AdamB_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!