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problems with a $400 phone
gato2
Member

Anyone else purchase a new phone then have it lose all your contacts on a continuous basis only to have Verizon say, there is no problem.  Just give it some more time? Hardly CAN CALL THIS CUSTOMER SERVICE.

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Re: problems with a $400 phone
mama23dogs
Sr. Leader

I Have all my contacts stored to Google as default.  Doesn't matter what phone or network, I can always get them on my phone or tablet.

which phone did you have before, which do you have now?

Re: problems with a $400 phone
Snn5
Sr. Leader

What method or service are you using to backup your contacts?

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Re: problems with a $400 phone
gato2
Member

Galaxy 5

Not sure what difference that should make.  A new phone should work without wiping everything out. 

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Re: problems with a $400 phone
Snn5
Sr. Leader

By what means are you backing up contacts?

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Re: problems with a $400 phone
mama23dogs
Sr. Leader

gato2

I'm hitting my head on the wall....  Your contacts don't just magically appear because they should.  They have to be stored somewhere.  Since I have twice switched carriers, I don't use the carrier backup.  All of my contacts are attached to my google account.  New contacts added to my phone are by default, added to my google contact list.

In order to solve your problem, we have to know where you contacts are stored or backed up. 

How were they transferred to your new phone.  

Do you still have the old phone?