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samsung keyboard stopped working
ayoukon
Member

I installed update today 4/6/18 and my Samsung keyboard has stopped working and I cannot use my apps.  I have cleared cache, data, safe mode and still nothing.  Please help

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Re: samsung keyboard stopped working
ayoukon
Member

I have the note 8

Re: samsung keyboard stopped working
bearone21
Leader

re-boot the phone!!

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Re: samsung keyboard stopped working
vzw_customer_support
Customer Support

It's essential  for your keyboard to work correctly, ayoukon. I understand you started experiencing an issue after installing a software update. Can you tell me more about what is not working? Are you seeing any errors? You mentioned the Samsung keyboard is not working. Do you have additional keyboards installed on your device that are working correctly for you? When you cleared the cache and data was that for the Samsung keyboard? If not, what path did you follow when clearing this information?

 

LaurenC_VZW

 

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! 

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