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screen is frozen
wlightell
Member

My phone was on and I was not using it. It had been working. I picked it up to use it and this was on the screen:

"Samsung Galaxy Note II"

I tried pushing the on off button and holding it down. Nothing happened.

I tried the instructions for a hard reset. (Pushing the 3 buttons) Nothing happened.

I tried taking the battery out, putting it back in after 5 or more minutes-still the same screen. I tried a different battery. Still the same screen.

I found a similar topic in this forum but no answer was given.

There has been no water or physical damage.

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Re: screen is frozen
vzw_customer_support
Customer Support
This is very strange wlightell! Being that none of the troubleshooting steps are passing that particular screen, I recommend a visit to a Verizon Wireless store for a hands on evaluation. Please enter your ZIP code at vzw.com/StoreLocator to find a store near you.

AntonioC_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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