text messages does not send to one particular person..help
21Angel
Newbie

Please help. As of mid Sunday, one particular person (iphone user) can't receive any of my text messages. I can receive all of theirs-- but they can't see mines. We both can receive each other calls and text on the what's up app.. how do i fix this ? We were texting all sunday and all of a sudden they couldn't receive any of my messages. It's just this one particular contact. I have the Note 20. 

 

thanks 

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Re: text messages does not send to one particular person..help
vzw_customer_support
Customer Service Rep

 

Thank you for reaching out to us. We are sorry to read that you are having trouble with your text messages and we want to help in any way we can. Messaging is my main source of comunnication and I would be lost without it. When you send a message to this contact what do you see on the phone? What messaging application are you using? ~Roger

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Re: text messages does not send to one particular person..help
1209HL
Newbie

I see the  message, "message not delivered."

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Re: text messages does not send to one particular person..help
vzw_customer_support
Customer Service Rep

Thank you for reaching out to us. I am here to help. I will be more than happy to assist you further. You have reached the right person. 

 

What software version do they have on their device?

 

Head over to: Settings > General > About > Software Version Number.

 

Please send me a screenshot of it. *Emina

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