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text notifications....sometimes maybe

I have my Note 2 set to "whistle" and vibrate when I get a text, but it's intermittent....sometimes I get both, sometimes one or the other, and sometimes neither. Also if someone just texts me a picture with no message, I never get a sound or vibration. I've been to the verizon store, and everytime the customer service guy texts my device, it whistles and vibrates......soon as Ieave the store, the problem comes back....any suggestions?