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texting delays

i have an issue on my note 2 where i can send texts fine, but incoming texts take between 6 minutes and 2 days to come in.  verizon rep in store could not figure it out, and ordered me a new phone.  as soon as new phone updated itself, same issue.  anyone else experiencing this?  find a fix?  new phone/hard reset/soft reset/factory reset/no luck....getting angry