Choose your cart
Choose your cart
Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
I am unable to make and receive phone calls majority of the time. I have a new phone due to same problem. Also, we have have a booster, Wilson SignalBoost DT. We do live in a rural area, nearest tower is 3 miles down the road, and no one else seems to be having this issue here. My current signal strength is -110 dBm, 30 asu. TIA
amhc
I definitely want to make sure you have the service you need! What zip code are you running into trouble in? Are there any other VZW devices having the same trouble? When did this start?
RuthW_VZW
Follow us on twitter @VZWSupport
Zip code 77612/77615. Ongoing since fall of 2013, notified Verizon daily beginning in Oct/Nov. Has gotten progressively worse over last several months.
Like I stated in original post, no one else is having this problem. My husband, also Verizon, has called me a few minutes ago 10 feet away several times. I moved my cell to different areas, still not ringing.
amhc,
Your phone ringing is very important. Let's keep working on this. Just to clarify, was your device replaced for the same issue? Did they replace your SIM card? Does the phone ring when you are away from your home?
RobinD_VZW
Follow us on twitter @VZWSupport
I'm sorry you're having issues with calls amhc. I know this is frustrating but we can help get this resolved. How long have you had this issue? Did we process a trouble-ticket with our technical team about your issue? If not, the next steps would be to find out why you're the only one having this issue having this issue.