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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
using a note 10 from xfinity mobile on verizon network

Anyone know why I can't use a note 10+ from xfinity mobile on verizon's network? I've paid off the phone and it's unlocked and able to be used for phone calls but that's it. Can't open apps unless I'm connected with wifi. tried contacting verizon tech support but been on hold now 55 minutes, tried to use the link they texted me but that prompts me to login and then won't let me login? Is the customer service for verizon always this terrible??

Re: using a note 10 from xfinity mobile on verizon network
Customer Support

Good morning, tonyhuns1. Our call volumes are higher than normal lately, so I'm sorry you were on hold for 55 minutes. We certainly want your phone to work. Are you using a Verizon SIM card in the device?


Re: using a note 10 from xfinity mobile on verizon network

i've never waited more than 5min calling 800-922-0204.

was this a phone being used on xfinity or purchased from xfinity?