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why cant I hear anything when I make a phone call? It powers off every time I make a call too.
ShellyLoving
Member

We just got these phones 2 days ago.  One works perfectly, the second, each time my hubby tries to make a call, it goes through, but as soon as the call is answered, there is no sound at all coming or going.  Then after he hangs up the phone powers off.  VERY FRUSTRATING!!

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Re: why cant I hear anything when I make a phone call? It powers off every time I make a call too.
vzw_customer_support
Customer Support

ShellyLoving-

Let's get you back in business.  Is your husband receiving calls successfully? Does the phone show a 4g signal?  Have you tried to power off the phone and remove battery and sim card?  If not, please give that a try and keep us posted.

EmmaM_VZW
Follow us on Twitter @VZWSupport

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