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why is verizons service signal suck
edtwo2
Member

I have been with company for 8 years and this winter bought a new note 3,and some [removed] rewrote software and the phone lost signal strength being very [removed] one day I drop phone breaking screen and lcd board...so best buy Samsung girl told me my phone was not a good phone because of age of note 3.. told her phone wasn't even 6 months old.  well what ever! I ended up with a 2 year contract witch I didn't want and now a phone I can't use in my trailer I am [removed] new phone and all . I NEED A BOOSTER AND I THINK YOU SHOULD BE RESONSIBLE TO INSTALL FREE OF COST.

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Re: why is verizons service signal suck
vzw_customer_support
Customer Support

edtwo2,

We want you to have the best possible service and appreciate  your loyalty. What zip code are you located in? To confirm your current device is now the Galaxy Note 4? Do you only have service troubles in your trailer? What type of service troubles are you having? Please share the details.

TionnaB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: why is verizons service signal suck
edtwo2
Member

I am in 44425 area code.. sitting in trailer I have 1/2 bar signal , ..most time the phone never rings or do text come threw. If a call comes threw It drop constant I have to go out side and stand in the road way,this is crazy 200 am standing outside to talk to girl friend.....I need a booster..

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Re: why is verizons service signal suck
vzw_customer_support
Customer Support
edtwo2,

We do want to ensure you are able to use that new device. Just to clarify, is it a Note 3 or Note 4 that you have? Has signal been poor there since you got the device? Did you have signal issues before you upgradde to this device? Do you know if anyone else near you have the same issues?


ChristinaM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: why is verizons service signal suck
edtwo2
Member

No just the note phones 3 and 4.....sitting in my house I can't talk on my flipping phone I NEED A BOOSTER SENT TO ME.

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Re: why is verizons service signal suck
Ann154
Expert
Expert

You can purchase a network extender from the Verizon Wireless website. As far as I know, they don't give out free extenders.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: why is verizons service signal suck
Snn5
Sr. Leader

Metal doesn't play well with signal reception.  Your trailer is covered in aluminum and other metals.  Verizon is not responsible for signal inside structures.  If anything, they strive to improve outside signal, but guarantee nothing in the end.  However, if you had signal before and do not now, that is an issue worth investigating.  Yet, if you did not have signal when you signed up, then that is on you.

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Re: why is verizons service signal suck
Khines5705
Sr. Member

They have provided free signal boosters/extenders to people I know that were persistent and vocal enough with complaints about there reception.

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Re: why is verizons service signal suck
edtwo2
Member

Ty, yes I know It just getting them to send me one LOL

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Re: why is verizons service signal suck
edtwo2
Member

yes I had great signal strength with my LG phones I had a few of the marauder with no issues...

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