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wifi is dead (tech support please! )
xclusive7
Member

My wifi is no longer functioning on my phone. I have tried workarounds, reboots, resets. I thought maybe it was my home router at first, but I reset that too, even removed the password, nothing. Turns out that after soft and hard resets and even flashing the stock firmware, I still get no dice. I even tried to see if it would scan for a public wifi and still nothing. Time and time again, all I get is the button greyed out. Not making any of this up, as I love the phone but it's killing my data, specially at home! Help!

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Re: wifi is dead (tech support please! )
vzw_customer_support
Customer Support
Hi xclusive7!

Your efforts are greatly appreciated and I apologize for the inconveience! Let's look int this. When did theproblen begin? Have you recently downloaded any new appliations? Has your phone been exposed to any physical/water?



AyaniB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: wifi is dead (tech support please! )
xclusive7
Member

I just got off the phone with tech support, tier 2. I explained my situation as i did here and I'll be getting a replacement shortly.

Thank you for responding to my problem.

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Re: wifi is dead (tech support please! )
vzw_customer_support
Customer Support

Xclusive7, glad to hear that phone is on its way. Should you experience any additional issues, please know that we will be right here to assist.
LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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