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wifi won't enable
sowdersd
Newbie
‎05-22-2016 07:01 AM

Samsung Note II - WIFI will not enable.  When the wifi button is tapped, it turns light green and then goes out, without turning on.  Has anyone had this issue?  Hopefully it is a software issue and not hard ware.

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Re: wifi won't enable
smith6612
Super User
Super User
‎05-22-2016 04:01 PM

Go to Settings > About Device. Do you see a Wi-Fi MAC address appearing? It may appear under Status in "About Device" if you don't see it at this screen.

If you don't have a Wi-Fi MAC address, the Wi-Fi radio has a chance that it is dead. The only way to know for sure if it's software or hardware, though, is to back up the phone and give it a factory reset.

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Re: wifi won't enable
smith6612
Super User
Super User
‎05-22-2016 04:01 PM

Go to Settings > About Device. Do you see a Wi-Fi MAC address appearing? It may appear under Status in "About Device" if you don't see it at this screen.

If you don't have a Wi-Fi MAC address, the Wi-Fi radio has a chance that it is dead. The only way to know for sure if it's software or hardware, though, is to back up the phone and give it a factory reset.

Correct answers are available for this post. Jump to solution.
Re: wifi won't enable
vzw_customer_support
Customer Support
‎05-24-2016 07:12 AM

WiFi is a great way to avoid unnecessary data usage. Lets get to the bottom of this. When you say it goes green, are you seeing any error messages prior to it powering off? When was the last time you were able to activate and connect with wifi?

MatthewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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