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Just upgraded to S7"s my wife 2 complete lists of contact why and how to correct? Could one possibly from her google account
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Contacts can get a bit tricky, cp724, because email accounts can save contacts and cloud services can save contacts, which then leads to duplicate contacts. How many email accounts is on your wife’s phone? When you go into Contacts – More – Settings – what is set on Contacts to Display? This is where you can narrow down what account are showing and hopefully solve the mystery of the duplicate contacts. Keep us posted.
AllisonC_VZW
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You can link duplicates. The two list could be from Google, Verizon Cloud, another email account, etc.
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great tip, i cleaned things up a bit in my contacts.
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Thought of both of those but no. Went to her google account and she has no contacts in google. and the phone won't let me merge or link the contacts? Verizon cloud is her only list
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Is there duplicate contacts under the Verizon Cloud list?
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No there isn't
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Contacts can get a bit tricky, cp724, because email accounts can save contacts and cloud services can save contacts, which then leads to duplicate contacts. How many email accounts is on your wife’s phone? When you go into Contacts – More – Settings – what is set on Contacts to Display? This is where you can narrow down what account are showing and hopefully solve the mystery of the duplicate contacts. Keep us posted.
AllisonC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!