Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
4G bars but no 4G service
Glownia57
Member

My 4G is non-exsistant at work. It says i have bars however, I can not stream music or do anything related to the internet. It is not just me, it is others on the network as well. I do not use enough data to be throttled either. How do i fix this?

Labels (1)
0 Likes
Re: 4G bars but no 4G service
vzw_customer_support
Customer Support

I apologize for the issues you're having with your signal issues on your device, Glownia57. Let me find out what's going on and get this issue fixed. What's your zip code? When did this issue start happening? 

 

Edwin_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: 4G bars but no 4G service
Glownia57
Member

87117 is the zip code and it has gotten worse the last 6 months to a year

On Sat, Jun 30, 2018, 12:40 vzw_customer_support <forums@verizonwireless.com>

0 Likes
Re: 4G bars but no 4G service
vzw_customer_support
Customer Support

Thank you for providing your zip code, Glownia57. I did have a chance to check your area and I am not seeing any network related issues when it comes to your 4G service for internet. Having to deal with this inconvenience for the last 6 months is definitely unacceptable and we want to make sure we get to the bottom of this. I see that you're using a Samsung Galaxy s7 or s7 edge. Have you tried resetting the network settings on the device to see if it restores the 4G internet service? If not, please follow these steps.

 

Reset Network Settings:

 

1. From a Home screen, swipe up or down from the center of the display to access the apps screen.

 

2. Navigate: Settings > General management > Reset.

 

3. Tap Reset network settings.

 

4. Review the info then tap RESET SETTINGS.

 

5. If presented, enter the current PIN, password, or pattern.
To confirm, review the info then tap RESET SETTINGS
Keep us updated on if this helps restore the internet on your device.

 

 

Cheton_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes