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4g data usage while on wifi
GRD55
Member

Just got an S7 edge and it appears to be using my 4g data allowance even though I am connected to my home wifi. Any ideas

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Re: 4g data usage while on wifi
Ann154
Expert
Expert

Check your wifi settings and see if it allows the phone to use the cellular data connection if the wifi is weak.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: 4g data usage while on wifi
bearone21
Leader

are you using smart switch from network to known wi-fi??

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Re: 4g data usage while on wifi
vzw_customer_support
Customer Support

GRD55,

Thank you for bringing this to our attention. It certainly sounds like you have your Smart Switch turned on. You can check this by following these steps: settings > Wi-Fi > Tap the 3 vertical dots in the top right hand corner > advanced > Tap Smart Network Switch to turn it off. Let us know if this was able to help you.

NicoleT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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