For some reason 911 calls are very secretive and won't show up under your call details. The only way to get the call details for 911 calls is to call up customer service (800 922 0204) and they'll submit a form (they can't even see the details) to have it mailed to you via USPS. No idea why it's such a hassel but that is the only way to do it without having an attorney to call in and get the details faxed to them.
Thanks for reaching out. I am sad to hear you had to call 911. We can help you here get a copy of the records. Please call us at 800-922-0204. In an effort to safeguard our customer's information, we do not disclose information regarding billed or unbilled calls. You may also view your bill online and any unbilled call detail on My Verizon Account at www.verizonwireless.com I am sure this info will come in handy.
Follow us on Twitter @VZWSupport
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.