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Android 7 Nougat - Problems 4G LTE SM-G925V
donchentico
Member

Hi I'm from Ecuador,

Months ago I bought a S6 Edge SM-G925V in the US, in theory they told me it was open frecuency and it was fit to be used in my country, and it was correct until I upgraded to the Nougat 7 version.

The compilations G925VVRS4DQE1 / G925VVRS4DQD1 cause me a problem with the navigation or my data plan.

I would like to know how to return to an earlier version to see if I can solve this problem

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Re: Android 7 Nougat - Problems 4G LTE SM-G925V
vzw_customer_support
Customer Support

I know I live by using my GPS, donchentico, so it's critical that it work for you. It's awful to hear the update to Nougat caused this issue for you. The sad news is that, once the device software has been updated, it cannot be reversed to a previous version. I know this isn't the news you'd hoped to hear, but I hope it helps answer your question.

GeorgeS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Android 7 Nougat - Problems 4G LTE SM-G925V
donchentico
Member

And how do I solve this?

There must be some way.
How can I unlock the bootloader to return to a lower version?

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Re: Android 7 Nougat - Problems 4G LTE SM-G925V
doloresk_vzw
Verizon Employee
donchentico We understand you would like to go down to a previous software. At this time we don't have a way to move back to the original software. Even if we completed a Master Reset, the current software would load back.

DeloresK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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