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Android Version of Verizon Voice Mail
dgross1958
Member

When I first got the phone (Samsung Galaxy S7 Edge) when I received a new voicemail I was shown the number of new messages.  It no longer does this and now the voice mail program is basically worthless unless you actually hit the icon button to see if you have any new messages.

Any kind person know how to fix what I consider a major flaw in the program?

Thanks Much.

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Re: Android Version of Verizon Voice Mail
vzw_customer_support
Customer Support

dgross1958, 

 

Voicemail is one of the great features you have with Verizon Wireless. Let's make sure we get yours working again. Are you stating that you do not get notified of a new message? Are other people able to leave you messages, but you are unaware unless you open the application? How long has it been like this?

 

JenelleR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Android Version of Verizon Voice Mail
dgross1958
Member

Others can leave me a voice mail however I would never know without opening

voice mail up. The voice mail icon does Not show the number of new

messages. My original S7 Edge worked OK but I had to get a replacement and

it has never worked since. I also can't make changes for example of the

ringer tone but the change never sticks. Think it is time for a X10 yet?

Thanks for your help.

On Wed, Apr 11, 2018, 4:21 PM vzw_customer_support <

Re: Android Version of Verizon Voice Mail
vzw_customer_support
Customer Support

We know that having a functioning voicemail, is essential to a fully working phone. Did any of your issues start after an update? If not, do you have any updates available to your device? 

 

SeaneB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Android Version of Verizon Voice Mail
dgross1958
Member

Actually I think it may have started when I had to exchange my original S7

(the battery got hot and almost exploded the screen). I think I have had

voice mail and trying to save settings I changed since we I got the

replacement.

On Tue, Apr 17, 2018, 2:19 AM vzw_customer_support <

Re: Android Version of Verizon Voice Mail
vzw_customer_support
Customer Support

Knowing when you’ve received a voicemail is a necessity for sure, dgross1958. You’re in the right place for some more help with this. At this point, we will need to look more closely into what’s going on. To that end, I’ve sent you a direct message to continue troubleshooting.

 

GeorgeS_VZW

 

Follow us on Twitter @VZWSupport

If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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