Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Announcement 4 - part way into a call
marke525
Member

I dialed a number and it is an automated message.  I get most of the way through the message and then get the Verizon announcement 4.  The call is already connected, shouldn't it stay connected.  This is frustrating because I need to hear the whole message.  I tried dialing multiple times and it continues to cut out.  I am not experiencing this problem on any other calls.

Re: Announcement 4 - part way into a call
vzw_customer_support
Customer Support

Hi, there! This usually happens when the number is dialed incorrectly, or needs the Area Code to be dialed as well. Are you dialing the Area Code? Is this only happening with one number?

0 Likes
Re: Announcement 4 - part way into a call
Jwp419
Member

I'm having the same problem and I am dialing all 10 digits. As soon as I answer when being called or the party I'm calling answers I disconnect and says announcement 4

0 Likes
Re: Announcement 4 - part way into a call
vzw_customer_support
Customer Support

Being able to make & receive calls is one of the main reasons we have cell service. I am troubled to read that you are experiencing an issue. Rest assured we will help you get to the bottom of this & resolve your concern. When did this issue first start? Does it happen on every call or how often? Where are you located (intersection, zip code)? 

0 Likes