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Another Verizon Rebate Denied - Seems common theme
MPTut05
Member

I am being denied $350 rebate for "Your purchase was not from a participating location."  However, there was no purchase required.  The rebate requirement was just to bring your own smartphone.  

I tried chat, they said to call the 800 number and ask for the rebate department but they didnt see any issues.  I called the 800 number and the clerk wouldnt transfer me to the rebate department.  He looked into it, said I absolutely would get the rebate and he was elevating it.  However, just got denied again today.

How do I get ahold of someone who actually has authority to deal with this?  Someone in the rebate department?  I am so ticked off having to deal with this, its infuriating.

 

Cant wait to quit Verizon if I cant get this resolved.

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Re: Another Verizon Rebate Denied - Seems common theme
vzw_customer_support
Customer Support

We want to make sure that you are provided the rebate as needed for your account. With regard to the rebate process was the transaction completed at a third party location or one of our corporate store locations? -Jasper

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Re: Another Verizon Rebate Denied - Seems common theme
MPTut05
Member

The entire transaction was completed online at www.verizon.com.

Requirements for the Bring Your Own Device to Verizon and get a $350 Verizon EGift card:

1. Bring your own 4G or 5G smartphone. (Yes/Done)

2. New Line (Yes/Done)

3. Unlimited Plan Required (Yes/Done)

4. Consumer Accounts only (Yes/Done)

 

I have had 3 Verizon reps tell me I absolutely will be getting the rebate, they dont see why its getting denied.  

 

I am using an Iphone XR for the 45 day period, then will switch over to a Samsung Galaxy.

 

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Re: Another Verizon Rebate Denied - Seems common theme
-Troy-
Member

I really feel that they are misleading the customers.  I have moved my 5 lines and I get the same invalid error.  If they do not get this situated, I will be reporting/contacting this to the FTC along with the local TV station in our area.  It's been frustrating since switching from T-MOBILE.

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Re: Another Verizon Rebate Denied - Seems common theme
vzw_customer_support
Customer Support

-Troy-, we definitely want to make sure that you can get your rebates approved as soon as possible. So we can work on this, please send us a Private Note. *Jose

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Re: Another Verizon Rebate Denied - Seems common theme
harsh-chane
Member

Same issue with the rebate here, but it was for porting-in my phone number from previous carrier, been like 2 months communicating with Verizon through chat, phone, email, even went to store. All I hear is, "you will hear back from us in a week or so." Very frustrating 😕

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Re: Another Verizon Rebate Denied - Seems common theme
vzw_customer_support
Customer Support

We know it's important to get your rebate taken care of, harsh-chane. We are here to help. Please send us a Private Note. *Rebecca

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Re: Another Verizon Rebate Denied - Seems common theme
harsh-chane
Member

@vzw_customer_support I have already sent a private note on Oct 23rd. Please look into the issue!! 

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