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Any. problems using old SIM card on new Samsung Galaxy 10+?

I'm having a $%^& of a time with Verizon - I've been trying to upgrade my son's line with an old Galaxy S6 to a new S10+.  I paid Verizon 400.00 for.a 'Great' refurb s10+ - they sent it - it was missing the sim card tray - so I had to send it back.  I'm still waiting on a refund.

I've since bought a new S10+ unlocked off eBay and received a new SIM card from Verizon (ID on phone and SIM Order match exactly)  - and shipped all that over to my son for activation and setup.  He has tried to activate it - and as expected - It failed.


The new phone works just fine with his old Sim card - can he simply just use that sim and forget about the new sim - or should he go to a Verizon store and hope the service there would be better than we have received on line which has been the worse service imaginable.  


Thanks for any help.

Re: Any. problems using old SIM card on new Samsung Galaxy 10+?
Customer Support

We would be happy to assist with this activation. To allow us to do so, please leave us a Private Note here, or reach out to us directly online @VZWSupport on Twitter or Facebook. We are available for you around the clock!


Re: Any. problems using old SIM card on new Samsung Galaxy 10+?

Yes, you can use the previously activated SIM card in the new phone. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.