Hey. i just spent $150.00 on a deductible for Asurion replacement of a Samsung S7 Edge. This thing is worse then my 3 year old Phone. with a cracked screen.
The Battery Drains Over 10 Percencent in 20 Minutes. ive adjusted the setting to mid power saving.
Navigation with the touch screen is sloppy at Best. This is a used or regurbished phone.
the case MAY BE new but this Frankenstein phone is TRASH.
Ive been with Verizon Since 2013. Ive Paid insurance and this Phone 3 years Next Month. Ive never Maid any claim Before.
Your Store Technician Directed Me to Asurion. When I have Purchased phones in store I was assured I could have cellphones repaired at multiple locations. Now ni store will service repairs
How will i get a refund from Asurion?
And Get A WORKING CELLPHONE FROM VERIZON.
ADDITIONALLY. A TECH WAS SUPPOSED TO SET THIS UP.
Instead rhe phone arrives via ups. In a poorly packed box. easily damaging the intem. no bubble rap. in a second hand fashion without a verizoj or Samsung packaging. Implying this is a refurbished product.
The instructions ate inadequate. Resulting in having to make phone calls to Verizon via a land line as the phone did not work. 20 minute hold time. Audio prompts constantly telling me to use an app or go online.
I NEED A WORKING PHONE. AND A RESOLUTION
It is important that you have a device that performs the way you need it to, roryhensey. Were you able to complete set-up and activation of the device?
You are paying Asurion for insurance.
Asurion is not Verizon. Asurion sent you the lousy phone, and they are the ones who have to replace it.
Personally, I find Mobile insurance is a bad financial option. I have 'self insured' by putting money aside. The $500 you paid Asurion would be better spent on a new phone.