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Asurion Replacement for S7 Edge
kovatch
Member

So my device has recently had a large black spot in the screen appear. It doesn't seem to affect the touch ability, but it's annoying lol. Screen and phone condition are good with no damage (thanks Otterbox}. I have insurance on it and am contemplating filing a claim as the thought of a new phone after seeing the price is horrifying given the current of affairs. The battery still holds a good charge and memory space is ok. Just a big dead blob in the screen. Does anybody know if Asurion is replacing this level device with the same, or due to age should I expect a flip phone lol.

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Re: Asurion Replacement for S7 Edge
Tigerstep
Sr. Member

You'll be sent the same model if available or the closest equivalent. 

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Re: Asurion Replacement for S7 Edge
vzw_customer_support
Customer Support

Hello, kovatch. We always want to make sure you have a working device, and we are here to help. Have you contacted Asurion about getting it replaced? CourtneyM_VZW

Re: Asurion Replacement for S7 Edge
kovatch
Member

Not as of yet.

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Re: Asurion Replacement for S7 Edge
vzw_customer_support
Customer Support

lovatch Here is the link to file a claim: https://www.verizon.com/support/file-a-claim-faqs/#how DoloresK_VZW

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