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At my wits end with order phone
AshNich87
Member

I'm ready to throw in the towel with Verizon because of this horrible experience with just trying to order an upgrade. Ordered S21 5G on 9/24/21 and it won't ship now until 11/23/21 due to unexplainable system issues per customer service with the processing of orders. Someone make it make sense!

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Re: At my wits end with order phone
vzw_customer_support
Customer Support

That is a great question, and we would need to take a deeper look. The most common reason is if a phone is out of stock that would cause it to be delayed to ship out. This can be different depending on each model/make and storage size of a device. If the phone is not out of stock that would definitely be strange. Can you provide us with the exact version you wanted, Make/Model, storage and color? *Gert

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