Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Audio cutting out
Tweaked59
Member

I have an S21 5G. It worked fine until recently. The phone audio cuts out on both sides. This is irritating at best. Getting ready to go to a verizon store & complain.

0 Likes
Re: Audio cutting out - CONFIRMED WORKAROUND
onewhoflew
Member

CONFIRMED WORKAROUND FOR VERIZON:

After 3 weeks of terrible service and many tests I have finally found a workaround that actually works!  Many of you won't like this solution but it is the only thing that works!   Verizon has a product called One Talk which is a Voip solution for businesses.  If you get a line through One Talk and when setting it up choose the option to send and receive calls via the app NOT CALL THROUGH you can actually have voice conversations with people again!  Hallelujah!  The catch is, One Talk is $15/month for the app only.  Until this issue is fixed $15/month to get voice calls is our only option.  

VERIZON AND SAMSUNG something of note...I tried to forward my regular cell number to my One Talk number and the same issue occurs.  Please let you Network Engineers know that One Talk on its own works but you CANNOT forward your cell number to your One Talk number.  

Any questions about One Talk, just reply and I'll be happy to answer.  

CONFIRMED WORKAROUND FOR VERIZON:

After 3 weeks of terrible service and many tests I have finally found a workaround that actually works! Many of you won't like this solution but it is the only thing that works! Verizon has a product called One Talk which is a Voip solution for businesses. If you get a line through One Talk and when setting it up choose the option to send and receive calls via the app NOT CALL THROUGH you can actually have voice conversations with people again! Hallelujah! The catch is, One Talk is $15/month for the app only. Until this issue is fixed $15/month to get voice calls is our only option.

VERIZON AND SAMSUNG something of note...I tried to forward my regular cell number to my One Talk number and the same issue occurs. Please let you Network Engineers know that One Talk on its own works but you CANNOT forward your cell number to your One Talk number.

Any questions about One Talk, just reply and I'll be happy to answer.

0 Likes
Re: Audio cutting out
vzw_customer_support
Customer Support

Tweaked59, we are sorry to hear about the troubles you have encountered with your device's audio. Allow us the opportunity to investigate. Does your device have any physical or liquid damage? Is every phone call impacted? Also, can you please confirm that your device has the latest Software Update? 

-Sylvia

0 Likes