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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Audio problem when on the phone
K98KBNZ42
Member

Having an audio problem with my Galaxy S8. This started a couple of weeks ago where I will be talking to someone on the phone and the audio cuts in and out and I can not hear the other person.  They can hear me.  This happens also when I am using Bluetooth devices.  This problem occurs on every call.   I didn't realize it was my Galaxy S8 until it happened while speaking to someone who was using a land line instead of a cellphone. 

I have not problems with apps such as Youtube or streaming movies. audio works fine only have problems when on calls

Anyone know how I can resolve this issue?

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Re: Audio problem when on the phone
WILJES77
Member

Happening to me as well.  Verizon is saying they arent hearing from many people there is a problem.  If you disable HD Audio, it works fine.

Re: Audio problem when on the phone
DORASH7
Member

please go to calls facing in and out community see my posts