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Audio problem
StaciaS
Member

Every time I call our main business line, our secretary can hear me, but I can't hear her.  Started three weeks ago.  We have made multiple calls to Verizon and they have yet to fix the problem.   This is very frustrating bc I can not contact our secretary via the business phone.   She has to return my calls via her private number.  Any suggestions.... phones have been reset, shut down multiple times.

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Re: Audio problem
vzw_customer_support
Customer Support

Hi Stacia. It's important for your secretary to hear you. We would like to troubleshoot this. First, is this line on a business account?

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Re: Audio problem
StaciaS
Member

It is a business account.  We have been on the phone to Verizon over 5 hours trying to fix this and visual voice-mail.  Verizon has resolved nothing. 

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Re: Audio problem
vzw_customer_support
Customer Support

This does not sound right at all, StaciaS. We are always here to help you. I know your time is valuable and I do appreciate your time and patience.  I would recommend trying to contact us at 800-922-0204 so we can better help you. -Amber

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