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Automated answering services dont recognize key strokes
Jasonjtague
Member
‎02-27-2020 06:29 AM

I have 2 samsung Galaxy s series phones with verizon and 95% of the automated answering services I call will not recognize my key strokes. It's as if I'm not even touching the keypad. I also have a phone with another carrier and it never gives me a problem. How can I fix this or is it just a Verizon issue?

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Correct Answer!
Re: Automated answering services dont recognize key strokes
vzw_customer_support
Customer Support
‎02-29-2020 06:38 AM

Hello Jasonjtague,

 

I would be concerned too if I were having any trouble using automated messaging services. What exactly is happening when you press a number? Does this happen when you have speakerphone turned on or off?

 

ChristopherM_VZW

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