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BILLING
7882
Member

Someone ordered two movies from Google play and billed to my verizon account-$39.98

I complained: google wouldn't  change it-credit my account-  Verizon wont either stating Google;s issue-so I am stuck with $40 higher bill than i am used to  for my budget

Customer service both ends-  Bad-they only seem willing to be efficiently helpful when you are buying a phone or adding a  service.

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Re: BILLING
Doggo
Novice

Your carrier isn't responsible for what you or someone who has access to your phone purchased from Google.

If this was a fraudulent purpose, it's something you'd still communicate with Google.

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Re: BILLING
vzw_customer_support
Customer Support

That is rather strange. We are trained to look for payment verification when billing to your account. There are steps we can take to refund any payment that does not appear to have been verified at the point of purchase. If you would like us to review this with you, please feel free to leave us a Private Note here. We are happy to assist in any way that we can. 

 

 

VZW_RobertH

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