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Badge notifications missing
ninny1176
Member

All of a sudden all of my badge notifications have stopped working. I am no longer seeing message counts on any icons, including FB/Email/Outlook/BlueMail/Messenger.

I've gone into the settings and made sure App Icon Badge - Show With Number is on, also made sure the apps were enabled for notification. I am getting notifications in the drop down, but that's not the most convenient. I've tried switching launchers and that's not changing anything either.

Any ideas on what is going on?

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Re: Badge notifications missing
jrh4054
Sr. Member

Oreo eliminated the notification options you say have stopped.  There are many, many posts here with the same issue.  

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Re: Badge notifications missing
ninny1176
Member

Just arbitrarily, out of nowhere? I haven't done any updates to the phone since I got it.

Re: Badge notifications missing
vzw_customer_support
Customer Support

ninny1176,

 

I personally would not be able to function if my notifications didn't work properly. Let's look into this. What is your Android and Build number (Settings > About Phone > Software Information)? Have you already tried to clear out the application cache (http://spr.ly/6587DdGo9)?

 

RyanC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Badge notifications missing
ninny1176
Member

Hi, Ryan.

Yes, I've cleaned out the app cache, but no badge notifications. General notifications are working, but no more message counts, etc. on the icons. This isn't only on my phone, but has also started on my wife's S9, so there must have been an update that killed it.

I have a SG9 build v.R16NW.G960USQU1ARBG

Re: Badge notifications missing
vzw_customer_support
Customer Support

ninny1176

 

I am truly sorry to hear that your notifications are not working as you have grown accustomed to. As jrh4054 mentioned, with the recent software update, this has changed. The number on the app badge is no longer the norm. When an app has something new, it will be signified with a little dot on the app, typically on the upper right side. In regards to you not doing any updates, the phone will update itself if there is an update available and you have yet to install it. You can confirm this by going back to where Ryan instructed to go in settings. Once there check for updates, if you are told no update is available, you are on the most current version available for your device. Do you not see the little dots on your apps when you have something new? When you put your finger at the top of the phone and drag down to get to the notifications, are they not listed there?

 

EdwardL_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the  Correct Answer  button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Re: Badge notifications missing
ninny1176
Member

"When an app has something new, it will be signified with a little dot on the app,..."

This isn't the case with mine, or my wife's phone. She uses the default Samsung launcher and I use MS Arrow, both no longer show any badge notifications. Both devices are completely up to date.

Yes, we do still get notifications on top, but not on the icons themselves which is ridiculous since the notification settings on the phone has a setting if I want badge numbers or not (attached)SmartSelect_20180508-094436_Settings.jpg

Re: Badge notifications missing
vzw_customer_support
Customer Support

ninny1176, 

We appreciate the visual. We want to ensure we've left no stone unturned to have a full understanding. Options available with the badges may vary. Here's a link with the details we do have for the current available settings: http://spr.ly/6580DerFs

KatiM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Badge notifications missing
ninny1176
Member

I've gone thru the settings and confirmed that the badge notifications are on, as well as, making sure they are enabled on each app. Still nothing.

If this was a feature change by Oreo, then why leave the settings to turn it on or off? My guess is VZW sent out an update that hosed this feature as it's not just my phone, but also my wife's that isn't working properly anymore.

This is very frustrating as I now have a bunch of email that I've missed due to this issue.

Re: Badge notifications missing
vzw_customer_support
Customer Support

I absolutely know how important it is to have proper notifications, and I want to see this resolved as effectively as possible. I want to try to place the device into Safe Mode, and see if this helps. To do this, follow the steps in this link: http://spr.ly/6586D5Ofo Once it's in Safe Mode, test out the notification function to see if there is any improvement. 

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