Thank you for meeting us in this forum for assistance. We understand your concern. Is data enabled on your device when you try this feature? Are you able to connect your device to the internet without connecting to Wi-Fi? Here is a link to help you with the set up, https://www.verizonwireless.com/support/knowledge-base-213215/. Let us know if you are able to use Bixby with your device.
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