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Black Friday
pinkelman1
Member

switched carriers, got a cardinal red galaxy s10e phone on black friday . The black friday ad said it would be free. how come i'm paying for it in my next months bill?

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Re: Black Friday
Ann154
MVP MVP
MVP

The bill credits can take 1 to 2 billing cycles after purchase to kick in and appear on the bill. If the phone was advertised as free, you will be charged for the phone installments and see a bill credit for the same amount on the bill. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Black Friday
pinkelman1
Member

 I hope you are right but when I called support they said no deal like that existed. I get $350 off phone price (Get that in installments). pay $400 for phone. I wish I talk to somebody at Verizon that could tell me the same excuse two calls in a row.



Switch and get s10e in red free plus samsung watch

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Re: Black Friday
vzw_customer_support
Customer Support

pinkelman1, making sure that you receive all applicable promotions is an absolute must. On Black Friday, I do see that we had a promotion for the Galaxy S10e Cardinal Red for $350.00 off. We want to make sure that we clear up all of your concerns. Could you please tell us a bit more about where you saw the ad? To confirm, when was the order placed, 11/28 or 11/29?

 

LauraF_VZW

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Re: Black Friday
pinkelman1
Member

Ok, so I waited another month to see if I was going to get the Black Friday deal....."free Galaxy s10e in cardinal red" when I switch from my old carrier to verizon and again the full credit is not on the bill. My daughter saw the add first so I don't  where she saw it. We went to My Verizon site and saw the same add. I placed the order on Black Friday 11/29/19.verizonBF.jpgUntitled.jpg

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Re: Black Friday
vzw_customer_support
Customer Support

We want to ensure that you're getting the promotional benefits you signed up for! We did offer a promotion for $350 off the cost of a Samsung Galaxy s10e Cardinal Red. Is this the promotion that you were referring to? I

 

MatthewI_VZW

If my response answered your question, please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Black Friday
Tigerstep
Sr. Member

Did you get unlimited with a watch, though?

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Re: Black Friday
pinkelman1
Member

unlimited -yes... watch -no

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Re: Black Friday
pinkelman1
Member

No I signed up for the promotion in the ads that I posted. I was given the option of a $400 gift card instead of the watch so I thought I was going to get a free phone and a gift card. I switched carriers and What I’m getting is $350 off the phone. I did this on Black Friday.

verizonBF.jpg



Untitled.jpg
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Re: Black Friday
vzw_customer_support
Customer Support

Thank you for the additional information. We have sent you a private note to better assist you.

 

AlfredoL_VZW

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